Privacy Policy

1. Introduction

ColdAI LLC ("ColdAI," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our products and services, including ColdGPT and other AI-powered solutions (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name, email address, and contact information when you create an account
• Login credentials, including passwords (stored in encrypted form)
• Payment and billing information when you purchase our Services
• Communications you send to us, including support requests and feedback
• Information provided when configuring AI agents through ColdGPT
• Professional information such as company name, title, and industry

2.2 Information Collected Automatically

When you access our Services, we may automatically collect:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URL)
• Usage data (features used, interactions with AI agents, session duration)
• Cookies and similar tracking technologies

2.3 AI Interaction Data

When you use ColdGPT or other AI-powered features, we may collect conversation data, prompts, agent configurations, and outputs generated by the AI. This data is used to provide and improve the Services and is handled in accordance with this Privacy Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, maintain, and improve our Services
• To create and manage your account and authenticate your identity
• To process transactions and send related information
• To respond to your inquiries, comments, and support requests
• To send administrative information, updates, and security alerts
• To personalize and improve your experience with our Services
• To develop new products, services, features, and functionality
• To monitor and analyze trends, usage, and activities
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with legal obligations and enforce our agreements

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analytics, payment processing, customer support, and AI model providers. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government request), including to meet national security or law enforcement requirements.

4.3 Business Transfers

In connection with any merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. These include encryption, access controls, secure data storage, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to the processing of your personal information in certain circumstances
• Restriction: Request restriction of processing of your personal information
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided in Section 12 below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our Services. Cookies are small data files placed on your device that help us improve our Services and your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to the transfer of your information to countries outside your country of residence, including the United States. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information. If you believe we may have collected information from a child under 16, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: